Many customers can now have access to online reports from their property manager online reports to view their online statements, progress on various projects and overall status of a property or a unit. This is a huge time saving tool and if managed properly can actually improve customer service to tenants while reducing the overall cost of managing the building. But not all property managers are providing online information for their tenants or their owners of the properties that are being managed. Their focus is on property management and avoiding added investment in costs that are not deemed to be beneficial from a return on investment perspective. However the more competitive property managers are considering this latest technology innovation. it is up to you as owners and tenants to place some pressure on these property managers to improve their online services

Property Manager Online – Up To date Reports

Superintendents can also update reports online to provide a status to their owners, as well as to the tenants to show them when various repairs will be made and what projects are ongoing. For large companies this is particularly useful information especially when tenants call to find out about the status of their project. They can logon to the online site and review the latest status about issues they may be concerned about. The same applies to owners and other interested parties that have access to the system. There would be many less phone calls as a result.

This saves everyone a great deal of time. Reports are automatic and people only need to discuss details if there are questions on any updates. This is customer relationship management for property managers and owners, CRM in short for PM. Large apartment buildings with many units and property managers managing many dispersed buildings will find they can save a lot of time by being online and reporting information quickly and easily.

Using Smart Phones Online

Even smart phones are being used to do updates and trigger reports. As long as you have a data connection or Wi-Fi connection, smartphones and tablets can be used to create updates as well as view results online. This is particularly important for providing immediate answers on site or during a phone call based on a report you can pull up on a smart phone.

We are writing this report using a smart phone for this post about online property management. In fact we are using an iPhone, using the dictation Siri feature to dictate the text of this post. It is an awesome feature and could be used by superintendents as well as owners to update reports and results of repairs or projects.  There is no need to type, just dictate your status update!

This is the way of the future for this industry and others. If you are not already using online reports, with access by tablets and smartphones it’s time to get on the bandwagon. Significant savings can be achieved as well as significant improvements in communication between owners property managers and tenants. Although there may be an initial up front cost to get started and you may also want some customization, there will be a net savings overall with better customer relations thrown in which can be invaluable.

There may be some resistance to using these new tools by the property manager or the onsite superintendent. Once they learn that it can actually save them time and communicate more easily,  they will be willing to quickly adopt online property management techniques. We also find that the larger companies are more likely to embrace these new technologies as compared to small rental companies. They simply do not have the resources to devote to developing, implementing and managing online property management systems. If you are a renter, this might be something to consider when it comes to renting a property.

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