What training does your building manager need? How much past experience has your property manager and does he have experience with the systems that you use? For example, if you’re using a new computer system to keep track of all work activities, and reporting of expenses you may want to train him on these items. There may also be training required on specialist pieces of equipment that are used within the building to provide service to customers, heating of the building etc. All of this should be considered as part of the building manager training program.
In addition a building manager is interfacing with your customers all of the time and represents the owner of the building in all things. Customer relationship management, dealing with conflict etc may also be required as training for the building manager. If you are getting lots of complaints from tenants, you may want to find out what the fundamental issues are and initiate some sort of training to deal with it. The building manager really represents you to your customers and as a property owner, it makes sense to hire the best!
Building Manager Training – What is Needed
Every buildings needs are different. High rise vs. townhouse condo Residential vs. commercial buildings all have different kinds of equipment that are used to maintain the property outside as well as to maintain the indoor common elements of property. Each time you purchase or upgrade equipment further training may be required. This could be as simple as making sure that they’ve read all of the instruction booklets and maintenance booklets and have developed and adhere to a maintenance program.
Local by laws as well as State or provincial laws change from time to time. It could be as simple as making sure that they read all of the notices, or for a particularly complex piece of legislation, there may be a one-day seminar training session that should be held and attended by all property managers.
Accounting software updates occur all of the time. A one hour training session could be needed by your property manager delivered by the accounting group to ensure that all expenses are recorded properly.
Building Manager Training – CRM Systems
CRM systems or customer relationship management systems are also upgraded on a regular basis. Anytime there is a change property managers and anyone who enters information into the CRM system should be trained on these systems. It could be as short as a one hour seminar, or you may need a more in-depth session for more complex updates and changes.
Equipment training is also valuable to ensure that the equipment is handled properly, and a safe manner for the operator as well as individuals that may be in close contact with the equipment.
Contract management training maybe also needed it contracts are updated. Contracts may be updated based on legal changes necessitated by bylaw changes, or updates based on issues that have been identified in previous contracts.
Communication skills on the job are extremely important in dealing with prospective clients, clients and owners. If your property manager could use better communication skills in terms of verbal and written activities there are one-day training seminars available.
There are always Special needs of the job that required training from time to time. You have a choice of either letting the property manager or the person operating equipment etc. experiment or you can train them properly so that they will operate it in a safe manner and avoid accidents that could damage the property, the operator, or individuals in the area where the equipment is being operated.